I have a confession to make. I’m NOT handy around the house. If you Googled the phrase, “Do It Yourself,” you would NOT find my picture anywhere on the internet! Fortunately, I have a handyman named “Harry” I can call. If I have a landscaping issue, I call Harry. When the bathroom needs to be retiled,…
“Linda” brought her 2010 Chevy Lumina to a shop in San Francisco. Jason, the shop owner, assured her the job would be completed by five o’clock, and that she would receive a phone call updating her on the vehicle status. Jason forgot to make the phone call, and Linda arrived at the shop at 5…
A 2018 study by Northwestern Mutual found that one in three Americans have less than $5,000 in retirement accounts. 33% of baby boomers, those closest to retirement age, have less than $25,000 in retirement. The statistics are no better for small business owners. A 2017 Manta survey found that 36% of small business owners surveyed…
What’s the difference between success and failure at your shop? As I wrestle with this question, I’m reminded of two stories. First, there’s the story of Kano Jigoro who was considered to be the father of Judo. He’s credited with creating the belt system to measure martial arts rank and skill level. He was a highly…
I was having a bad day! I made my first coaching call in the morning to “Joe” who says he can’t find an “A” Technician. I asked him: “What are you doing to find a tech?” Joe replied: “I am doing everything I can to find help. I ran an ad on Craigslist but nobody…