I have an embarrassing confession to make. It all started after reading a Mayo Clinic study which concluded that sitting is the new smoking. I was motivated to get moving, so I set a goal to get in 10,000 steps per day. I purchased a fitness watch to help me track this meaningful milestone. Late…
In their book Switch: How To Change things When Change is Hard, Chip & Dan Heath tell the story of Molly Howard, Principle of Jefferson County High school in Louisville Georgia. She inherited a school where 80% of the students lived in poverty, with only 15% of graduating seniors attending college. In other words, “her area…
As a shop owner, your focus is on making sure you have plenty of work coming in your doors to keep your technicians productive. If your phones are ringing but the bays are empty, you need to pay attention to what is happening in between. Your first contact with a prospective customer may be your…
What is your biggest regret as a shop owner? As I ponder this question, I’m reminded of an interview I watched with basketball legend Kobe Bryant. The reporter asked him if he regretted the fact that he fell short of winning six NBA championships like his idol Michael Jordan. After all, Kobe finished his career with “only”…