The most common complaint I hear from auto repair shop owners is “I need more cars to hit my sales goal” – and most of the time that is not the problem. They have plenty of repair orders billing out every week, but when your average repair order is low, it takes a lot of…
Imagine dining out at Ruth Chris Steakhouse. Your waiter comes out and takes the order for your family of four without writing anything down. It takes forty-five minutes for the food to arrive, and when it does, the order is completely messed up. You asked for the steak but get the chicken wings. You asked…
The biggest challenge shop owners face isn’t car count, or margins, or even sales. The biggest challenge shop owners face is staffing and keeping employees. The shortage of skilled technicians is already a challenge, but many owners make the hiring process harder on themselves than it should be. By avoiding the following top 5 hiring…
What’s the biggest gamble you can take as a shop owner? Since Las Vegas is the mecca of gambling, I decided to study two famous Vegas acts, to get the answer. First, there’s Siegfried and Roy. They were stage magicians who were known for performing with lions and tigers. They decided not to hire other…