Jimmy Johnson was the head football coach of the Dallas Cowboys from 1989 through 1994. He had a reputation for being a no-nonsense disciplinarian who was tough on his players. Falling asleep during one of his meetings was considered a “career-limiting move.” Everyone knew this. Everyone, except for a backup linebacker named John Roper. During a…
You just got a bad review on Google. It’s a 1-star with a nasty one-sided story about what a terrible job you did, or how your shop ripped them off. As the shop owner, your head is ready to explode. You want to reply with your side of the story. I know the feeling. As…
Calling a place of business to get a task taken care of, make an appointment, or just to gather information can be a dreaded event. Many people will put off the call because they know how they will be greeted and treated by the business. The caller’s expectations are so low on how they will…
I went to the shopping mall during the holidays. My goal was to enter through the automatic doors at the main entrance. I conducted an experiment to see what I could do to get the doors to open for me. First, I sat in the parking lot, closed my eyes, and imagined the doors opening. It…