“Harry” is a hiring manager for a Fortune 500 company. One fateful morning, he’s driving into the crowded company parking lot to begin his day of scheduled interviews. After several minutes of circling, he finally locates a space and pulls in. He doesn’t notice “Bruce,” sitting in a brown Buick, waiting for the same spot! “Hey, Jerk!” Bruce yells. “Don’t…
I was working in a shop the other day; what a great day it was! Customers came in to have work done on their cars and the phone was ringing off the hook—it was wonderful to see. Customers were in the waiting area and walking around outside waiting for services to be completed on a…
As an independent automotive repair shop owner, you hold responsibility for the reputation of your shop. You are also responsible to keep your team motivated, productive, positive, and passionate about what they do. And you hold all the liability when something goes wrong. You deserve a raise! We’ve talked about giving yourself a raise by…
How do they do it? I asked this question several years ago, as a new member of my local Toastmasters International club. The meetings were held every Tuesday, and the room was always packed with aspiring speakers. At the district conventions, the leaders of the other clubs complained about member count being down in the area. When…