Hard work doesn’t pay off. I know shop owners who work around the clock but still have low car count. They arrive early, stay late, but have a low retention rate. They work hard to fill their racks, but their customers don’t come back. These examples lead me to believe that hard work doesn’t pay off. Now,…
Successful coaching is about inspiring associates to do more than they, at first, believe they can do. Finding out all you can about your associates and aligning with your associates, so they feel you are on their side, will produce powerful results. Discovering and working on associates’ belief systems by being an active listener is…
On a daily basis, I go over financial reports with auto repair shop owners and find a negative number at the bottom of their annual report. Sales are not where they need to be. They don’t have enough money at the end of the month. The owner is living paycheck to paycheck—if there’s enough money…