What a great feeling it is to have the highest topline sales year we’ve ever had! The success should make us reflect to acknowledge what got us here. Being fully staffed, training for service advisors that got around customers’ “No’s,” cutting discounts in half, and other tactics are some of what made this happen. Of…
‘Isms come in many forms: racism, ageism, sexism — all communicating bias or discrimination to the group of people each ‘ism targets. I am sharing an example of racism and discrimination I witnessed. Situation Observed A manager huffed and puffed upon hearing the name of a customer while an associate was confirming a reservation over…
There is a very long list of items an automotive repair shop includes in the category of shop supplies. For example, Acetylene, Protective Materials, Gasket Materials, Bench Lubricants, Special Adhesive, Chassis Grease, Gasket Sealer Comp., Gloves, Bearing Grease, Wheel Weights, Drill Bits, Sandpaper, Welding Rods, Minor Hardware (bolts, washers, etc.), Lubricant Paste, Wiping Cloths, Glass…
During a recent trip to Dallas, Texas, I was a hot coach. I touched down at 10am and it was already 95 degrees! My first order of business was to get to my room to cool down. Upon arrival, I sadly discovered that the AC was off! I turned it on and set the thermostat to…