Since the beginning of time, there have been salespeople. That’s right, whether exchanging stones of different sizes, trading pelts for goods, or using currency like we do today, there were and always will be salespeople. There are good and bad examples we can reminisce about relating to personal experiences we had or characters in movies…
In the book Profit First by Mike Michalowicz, he calls your business “an out-of-control cash-eating monster.” Unfortunately, that is all too true for most automotive repair shop owners. Time and time again, we see business owners come to ATI not because they have a failing business but the opposite — they have an outwardly successful…
The minute details of a perfectly executed process are what fall between the cracks. There are always internal and external barriers that get in the way of performing a process consistently. The goal is for the process to be easily repeatable and based on discipline to enact at every opportunity. Stay True to Successful Processes…
Charles Schwab was the Jeff Bezos of 1918. He was one of the richest men of his day, and the president of the Bethlehem Steel Corporation, one of the largest producers of Steel during that time. Yet, despite being the “top shop” of his time, he felt something was missing in his business. He scheduled…
It’s the most wonderful time of the year — or is it? As an auto repair shop owner, you may be looking at your holiday planning with trepidation. Either you’re busier than ever and trying to figure out how to manage the workflow while at the same time honoring employee requests for time off, or…