Spring 2022 is filled with excitement for everyone. COVID advancements are being made, restrictions are lowering, social interactions are returning, and taxes are done! Whew! Aren’t you ready for warmer weather and the bustling of people shopping and venturing out onto the roads again? Spring is also a great time to maintain the personal responsibility of…
Does asking for the sale make you feel like a jerk? This is exactly how “Kim” felt. Kim was a service manager in a shop located in the Midwest who prided herself on her ability to profile her patrons to determine who would buy and who wouldn’t. She believed that presenting a high-dollar estimate to…
You probably interpreted this question as coming from an employee, but I will change the viewpoint to represent the business owner. This perspective is not uncommon when we consider the stress, anxiety, and final straws that broke the proverbial camel’s back. But just like any situation that gets the better of us, there were warning…
It’s the reality we don’t want to admit — there are no mechanics left. You’ve seen this in your own shop. In the past few years, the search to find good technicians has become harder and harder. The same job postings that got you plenty of applicants don’t work anymore. The job board websites are…