“I don’t need to have meetings, because I talk to my people throughout the day.” If I had a dollar for every time I’ve heard this, I’d have about twenty-one dollars! But seriously, I’m amazed at the number of shop owners who resist the routine of regular meetings. As I reflect on the importance of…
Most auto repair shop owners feel like they’ve been through some of the toughest years ever. We faced COVID as an essential service provider. We faced extreme challenges to our parts availability and increased pricing on everything we need to do the job right. We face continuing issues with the shortage of technicians and the…
September marks the closing of the active and lively Summer and 3rd quarter of the year and welcomes the beginning of a new season — Fall. Soon thereafter, we will usher in Winter and the 4th quarter of the year. In other words, now is the time to bring our ideas, challenges, and goals to life so…
When was the last time you heard of someone getting bitten by an elephant? As I reflect on this question, I am reminded of my former clients Mike and Larry who owned two different shops in 2010. At the time, they both had been with ATI for eighteen months and averaged three thousand dollars per week in net…