Digital vehicle inspections (DVIs) are central to providing a 21st-century experience to your customers. Just as streaming revolutionized the entertainment industry, digital communication has drastically transformed all consumer service industries. Within auto repair, DVIs enable shops to upgrade their business to the next level. While shifting from paper to digital records can seem daunting in…
With an ever-changing customer experience in the retail market that was thrown into a storm during Covid, we’ve learned what we need to do to change and how to put it together. There were many grocery delivery companies pre-Covid that made convenience a high priority, but most customers didn’t flock to retail outlets solely for…
According to Entrepreneur Magazine, only 50% of small businesses make it beyond the five-year mark. Lack of sufficient cash flow and market shifts are often the culprits. But did you know that the next big drop-off is at ten years? At ten years, the failure rate jumps to 70% of small businesses, including independent auto…
Do you have a big, hairy, audacious goal for your business and life? If you do, great! If not, then we highly recommend you start asking yourself these key questions. In the book Taking People with You, David Novak asks three deliberate questions which he ultimately describes as “the only way to make big things…
When you need a fresh perspective, look to your left and your right. Quite a few ATI members signup for our coaching program so they can be made aware of where their business stands and, more importantly, get a new perspective on how to run things. It’s understood that more heads in the game will…