What’s the future of the automotive service industry? Now is a great time to ponder this common question. Here’s a story of two CEOs from another industry: Reed and John. Reed was the founder of a small niche business that was losing money. John was the CEO of an established Fortune 500 organization. John was…
Let’s not blame “that time of the year” for not marketing properly and having no traffic in your shop. These days there are more than just a few automotive repair facilities claiming the slow-down in car count and lack of phones ringing is due to known slumps this time of year. The question now is,…
The Maine Secretary of State recently approved a petition for independent auto repair shops and parts stores to collect signatures to get a Right To Repair petition added to the 2023 ballot. In June, the New York state assembly unanimously voted for a Digital Fair Repair Act for the state of New York to be…
Management is something that is learned and reinforced through coaching and feedback. It is a partnership with your team that will require commitment and patience from all parties to develop and grow as a leader. Creating an environment where you work with your people, involving them in clear goals, and providing a positive workspace where…
Are you frustrated by your recent recruitment results? Heather, the owner of a European imports shop, felt the same way. She posted technician ads that consistently generated responses from the most talented, qualified, and experienced forklift drivers in New Hampshire! She decided to shift her focus from hiring someone skilled in diagnostics to bringing in…