As we discussed in Close the Back Door now, the back door refers to the people leaving us — both customers and employees. They leave for a variety of reasons, but a lot of those reasons are in your control to overcome. Just like customers, you spend a lot of time on job postings, recruitment,…
The auto repair and maintenance industry had a tremendous year in 2022. We saw increases over pre-covid levels. Most of the shops I talk to had record-breaking sales in the first half of the year, and indications are it will continue. As predicted, however, 2023 has seen a slowdown in that demand. What does that mean…