Always stay in touch with your customers, urged Bryan Stasch, vice president of product and content development at the Automotive Training Institute during his presentation Master the Chaos — Art and Science of a Successful Service Advisor at the Midwest Auto Care Alliance’s Vision Hi-Tech Training & Expo in March in Kansas City. Bryan is a big believer in the 10′ and 2′ rule. Not the driving technique, but for contacting your customers in the morning and again in the afternoon.
Read the complete article at Auto Service World.