Be willing to do whatever it takes to accomplish the job — plus a little bit more. Whether it’s starting early, staying late, or doing something that’s not in your job description, it’s the extra mile that separates the average person from the superstar. Be a superstar.
Going the extra mile is truly what wows our members. It’s the little bit extra that our members remember. Whether it be making sure they get to the correct classrooms when they come to class, to retrieving a forgotten cell phone or making sure they get back to the hotel when a shuttle is missed. In the end, these things are what come to mind, when members think of their experience with us. None of these things require superstar qualities, just making sure people get taken care of in times of need.
This fundamental is more than just for our members. We can go the extra mile for our teammates, whether it be holding the door, keeping the café clean or brewing the next pot of coffee when the pot gets low. These things make the entire company run seamlessly and they are why members so often comment on how nice it must be to work here and that we have a world-class facility. And yes, many have told me this and I hope to keep hearing it.