It’s summertime and the COVID pandemic seems to be coming to an end. States are opening up and removing restrictions, people are hitting the road and looking forward to family reunions and real vacations again. …
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Auto Shop Coaching Blog
Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.
Where’s the Money? Four Reasons Your Auto Repair Shop Isn’t Profitable
On a daily basis, I go over financial reports with auto repair shop owners and find a negative number at the bottom of their annual report. Sales are not where they need to be. They …
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Give Yourself a Raise by Saying No
As an independent automotive repair shop owner, you hold responsibility for the reputation of your shop. You are also responsible to keep your team motivated, productive, positive, and passionate about what they do. And you …
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Give Yourself a Raise by Reclaiming Your Profits
As the shop owner, you carry the responsibility for the safety, health, and financial well-being of your team and yourself — and most of the time, you are not compensated enough for that responsibility (and …
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Give Yourself a Raise By Increasing Visit Frequency
Who is usually the lowest paid person in your auto repair shop? Most of the time, it is the shop owner. When we account for every hour you spend working at the shop open to …
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You’re Not Ruined! How To Respond to a Negative Review
You just got a bad review on Google. It’s a 1-star with a nasty one-sided story about what a terrible job you did, or how your shop ripped them off. As the shop owner, your …
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What Customer Service Should Look Like in Your Shop
One of my members owns a very successful shop on the west coast. Despite COVID restrictions, wildfires, and being in a fairly small city, his shop thrives. His car count has stayed strong, his technicians …
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Your New Year’s Goal – Create a Target You Can’t Miss
The countdown is on to a new year. If 2020 left your shop feeling like you’ve been in a boxing match most of the year, you are not alone. Auto repair shop owners across the …
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Top 5 Tips to Avoid the Holiday Car Count Blues
Are you going to be sobbing over your Thanksgiving turkey as you think about December? Many auto repair shop owners tell me that the holiday season, while busy for many retailers, is their slowest time …
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The Training Effect: The Power of an Effective Program on Your Shop
Richard Branson, the billionaire entrepreneur, has a famous quote we need to take to heart in the automotive repair industry: “Train people well enough so they can leave, treat them well enough so they don’t …
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