We all can choose our path in life and at work. We first must know how we want to represent ourselves in this world and at our workplace. Knowing who you are, what your values …
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Auto Shop Coaching Blog
Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.
Influencing the Customer’s Behavior with a Professional Greeting
Calling a place of business to get a task taken care of, make an appointment, or just to gather information can be a dreaded event. Many people will put off the call because they know …
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Make an Impactful First Impression!
Have you ever walked into a business and not been acknowledged? It does not feel great. All the more reason to be sure you always acknowledge a customer who has entered your business within 2-3 …
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How to Master the Customer Intake Dialogue
What happens when you have an intake dialogue with a customer, send the work order to the shop, they complete what was on the work order, you call the customer to say the car is …
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Create a Culture of Possibilities
The next few months of 2020 is a time to maintain your focus in your personal and professional life. Energy is running low; momentum slows and a shift in gears starts to appear. You must …
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