Discover how to deliver exceptional service and customer loyalty tactics that you can use to boost your shop’s revenue and profit.
Friday, June 14, 2024
Auto Shop Coaching Blog
Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.
Friday, May 31, 2024
5 Areas Collision Shops Should Be Getting Paid Instead of Pushback
Many collision shop owners see insurance negotiations as a necessary cost of doing business—but not every estimate has to be a battle!
Friday, May 24, 2024
Strategies to Hire & Train High-Performance Teams
Hiring a reliable and skilled auto tech was challenging before the pandemic and has only become more complicated. We look at some concrete strategies you can use to draw in top talent.
Wednesday, April 17, 2024
How to Hire & Train a Second in Command for Your Auto Repair Shop
Learn how to hire and train a second in command while avoiding many of the most common (and costly) mistakes.
Tuesday, April 9, 2024
The Power of Transparency in Your Auto Repair Shop
In our industry, and life in general, there have been times when we couldn’t get the results we were looking for from our team. If we hit the goal we set out to, but only …
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Monday, April 1, 2024
How to Negotiate with Insurance Companies
Do you dread negotiating with insurance companies? We look at how you can build a working relationship that doesn’t kill your profitability.
Wednesday, March 6, 2024
3 Tips for Developing Mental Toughness as a Repair Shop Owner
As a repair shop owner, mental toughness is not just a desirable trait; it’s a necessity for navigating the challenges and demands of the business. Operating a repair shop requires the ability to withstand pressure, …
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Thursday, January 11, 2024
7 Benefits of a 4-Day Workweek at Your Auto Repair Shop
Let’s rev up our engines and explore the game-changing switch to a four-day workweek as it relates to your shop. By now you may be thinking, “Sounds interesting Coach Twiggs, but how will my shop …
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Monday, December 4, 2023
Unveiling the Secrets of Buying Personalities: Why it Matters and How to Ace it!
Ever wondered why some customers seem to jump at a deal while others take more convincing than a cat in a bathtub? Well, it might all boil down to something called “buying personalities.” Yep, you …
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Wednesday, November 1, 2023
13 Ways to Maintain Focus and Score Big
Have you ever felt like a pinball in a machine, constantly bouncing off distractions and obstacles as you aim for your goals? Managing your focus can be a real challenge, but with the right strategies, …
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