“Meet The Fockers,” starring Ben Stiller and Dustin Hoffman, is one of my favorite comedies of all time. The most memorable scene in the movie was when Hoffman’s character “Bernie” bragged about his son Gaylord’s past accomplishments. Bernie was so proud that he created a special trophy case in his honor known as “The Wall…
Everyone loves to have a blueprint for success in their hands for business and personal goals. I know I do. The blueprint serves as our roadmap to accomplishing our targets and objectives. It is best to start with a good foundation at the base of every blueprint, roadmap, and plan. The Importance of a Foundation…
You’ve hired this person to help at your auto repair shop’s front counter — now what? Whether you just hired your first service advisor or are replacing a service manager who was with you for years, service advisor training may be a great way to accelerate the learning process and make sure this person has…
Are you keeping up with the times? Shop owners have seen a slew of hardships in the last twelve to eighteen months related to rising costs. All the stories we hear of rising housing costs, groceries, fuel, and other items are bound to have a ripple effect on our industry. If you haven’t reevaluated where…
Knowing which targets and goals you want to aim for and what results you want to achieve are a must in business and life. Think about targets in sports. In basketball, there’s a hoop; in golf, there’s a cup; in football, there’s an endzone; and in hockey, there’s the net. In these sports, there’s a…
We’ve all heard this phrase ever since we were kids. In its simplest form, the understood takeaway was if you plan for unseen circumstances, it won’t catch you off guard, and therefore won’t be an emergency. In the automotive repair industry, this could mean ensuring the onboarding of a new employee includes how to conduct…
Charles Schwab was the Jeff Bezos of 1918. He was one of the richest men of his day, and the president of the Bethlehem Steel Corporation, one of the largest producers of Steel during that time. Yet, despite being the “top shop” of his time, he felt something was missing in his business. He scheduled…
As an auto repair shop owner looking for help in keeping your shop successful, you may be wondering what a company like ATI does for its clients and why you should consider working with a Shop Management Training company. Today I will share what these companies do and how to evaluate which one is right…
When you realize that the results you are striving for are not manifesting in your personal and professional life, most people have tons of excuses as to why. Many will blame others and claim they are the victim—in each case, it will always be something or someone else that caused the shortfalls. Being an excuse…
Let’s talk about chickens and what they have to do with your auto repair shop. I know, it sounds like a stretch, but hang in there with me. I grew up in a rural area and my family raised chickens. I was always taught that chickens were dumb as rocks, had no social needs, and…