What’s keeping you from achieving your goals? The following scenario may reveal the answer. If you were to speak into your phone and ask “Alexa,” “Who’s the best technician at my shop?” An image of … moreabout The One Thing You Can Do to Achieve Your Goals
I’m with the “Twiggs Publishers Clearing House,” and I have a one-million-dollar prize just for you. I will show up at your shop to present your winnings with my selfie stick in hand so we can … moreabout How to Get the Right Things Done at Your Shop
Charlene Parlett, AMAM, CEC, PFP, ATI Executive Coach
“I don’t understand how I can be so busy and not make any money.” If you’ve caught yourself thinking this, you are not alone. A lot of auto repair shop owners find themselves working harder … moreabout Top 5 Profit Eaters of Auto Repair Shops
“Greg” and I were struggling to figure out why his car count wasn’t improving. He had ten five star google reviews. When I Googled all of the primary automotive search terms for his area, I … moreabout Three Clues You Have a Service Advisor Problem
Don’t try this at home! The year was 1999, and I was a new manager who was having a problem getting my people to embrace the courtesy checks. During a shop meeting, I was explaining all … moreabout How to Overcome Your Employee’s Resistance
Hard work doesn’t pay off. I know Shop Owners who work around the clock but still have low car count. They arrive early, stay late, but have a low retention rate. They work hard to fill their … moreabout The Hidden Secret to Growing Your Car Count
“Traffic was really bad!” “There was a bad accident on the beltway!” “I was pulled over by a state trooper!” If I had a dollar for every time someone has made one of these statements, I’d … moreabout The One Thing You Never Hear from Employees
In his book Good to Great, Jim Collins communicates the concept of The Stockdale Paradox. It’s based on the experience of James Stockdale, a high-ranking naval officer who was held captive as a POW for seven … moreabout Moving From Good to Great as a Shop Owner
Charlene Parlett, AMAM, CEC, PFP, ATI Executive Coach
Any auto repair shop owner who’s been in business more than 5 minutes knows – finding great automotive technicians is getting harder each year. According to The Bureau of Labor Statistics, at least 76,000 mechanics … moreabout The Top 5 Reasons Why Shops Lose Good Techs
Have you ever seen a fight break out at the dentist’s office? Let’s think about your last visit. The receptionist handed you a card and said, “Your next appointment will be on May 1st.” She … moreabout How to Conquer the Car Count Paradox
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