In his book Essentialism, The Disciplined Pursuit of Less, Greg McKeon tells the story of Larry Gelwix, one of the most successful high school rugby coaches in history. In thirty-five years, his Highland High School …
more about The Difference Between Losing and Being Beaten
Auto Shop Coaching Blog
Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.
Operations / Time Management
The Batting Cage Strategy
One of the biggest mistakes you can make is judging the success of your effort by the initial response you get. I was reminded of this as I sat through a 20 Group meeting. Mike …
more about The Batting Cage Strategy
How to Increase the WOW Count at Your Shop
Imagine that you’re a customer getting your car serviced at your shop. What are the first words that come to mind when you pull up to the curb? What’s the first impression you get as …
more about How to Increase the WOW Count at Your Shop
The Secret to Finding Success When You’re Feeling Stuck
“Harry” is a shop owner in your area. One day he’s walking down the street thinking about his dreams, his dollars, and the upcoming decisions he will have to make at his shop. He’s so focused on his future that …
more about The Secret to Finding Success When You’re Feeling Stuck
The Key to Attracting Your Ideal Customer
Several weeks ago I took my car to a local tire retailer to resolve a slow leak. As soon as I arrived at the service counter, it became obvious that “Jeff,” the service writer, didn’t want …
more about The Key to Attracting Your Ideal Customer
How to Hire the Right Technician for Your Shop
When it comes to automotive education, “Bill” has more degrees than a thermometer! He’s a master certified ASE technician. He also has certifications from Ford and Subaru. If you were to survey the tool truck drivers and ask them …
more about How to Hire the Right Technician for Your Shop
The Leading Cause of Low Car Count at Your Shop
He got out of a Ford Crown Victoria with no hubcaps. He had a full shaggy beard, a white t-shirt, jeans with holes in them, and flip flops. It appeared that it had been a …
more about The Leading Cause of Low Car Count at Your Shop
How to Achieve Relentless Success at Your Shop
In his book, Relentless, From Good To Great To Unstoppable, Tim Grover tells the story of how he became the personal trainer of choice for professional basketball players in the NBA. Back in the late 1980s, Tim …
more about How to Achieve Relentless Success at Your Shop
How To Become An Unstoppable Shop Owner This Year
Have you ever attended a training class looking for “the silver bullet?” I thought about this as I recently watched a documentary on legendary football coach Vince Lombardi. Lombardi is considered to be the greatest coach of his …
more about How To Become An Unstoppable Shop Owner This Year
The Surprising Secret of the Influential Leader
Jimmy Johnson was the head football coach of the Dallas Cowboys from 1989 through 1994. He had a reputation for being a no-nonsense, disciplinarian who was tough on his players. Falling asleep during one of his …
more about The Surprising Secret of the Influential Leader