Discover how to deliver exceptional service and customer loyalty tactics that you can use to boost your shop’s revenue and profit.
Friday, June 14, 2024
Auto Shop Coaching Blog
Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.
Sales / Marketing
Monday, April 1, 2024
How to Negotiate with Insurance Companies
Do you dread negotiating with insurance companies? We look at how you can build a working relationship that doesn’t kill your profitability.
Wednesday, September 13, 2023
How to Qualify Your Labor Rates
“I can’t raise my labor rate to that!” This is a common phrase ATI’s coaches hear from members after calculating where the labor rate needs to be relative to labor costs. The disconnect is that …
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Wednesday, July 12, 2023
Close The Back Door NOW
The auto repair and maintenance industry had a tremendous year in 2022. We saw increases over pre-covid levels. Most of the shops I talk to had record-breaking sales in the first half of the year, …
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Tuesday, May 9, 2023
3 Things You Must Do To Keep Steady Car Count Year-Round
In November I wrote a post on how to avoid the slow slump season during the winter months. Now, we’re at the time of year when car count starts to ramp up regardless of what geographical area …
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Thursday, April 6, 2023
Is Your Shop Discounting Properly?
Giving discounts properly in your auto shop is essential for attracting and retaining customers, building a positive reputation, and managing finances. Every shop management software system has a procedure to reduce customer repair order totals …
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Wednesday, February 15, 2023
5 Ways to Get Consistent Car Count in Your Shop
A few months ago, I wrote a blog concerning marketing that would help make an impact on keeping customer visit count consistent regardless of weather, holidays, or any other type of pattern. However, since some …
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Thursday, January 12, 2023
Setting Goals and Budgets for 2023
It’s the start of a new year which naturally makes us reflect back on how the previous year went. As easy, difficult, surprisingly sane, or crazy as we may think 2022 went, let’s see what …
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Wednesday, December 14, 2022
High Prices Are a Win for the Auto Repair Industry
If you follow investment news, the automotive sales industry is struggling. Early in the pandemic, the issue was supply — too few new cars were available for the number of people wanting them. The supply …
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Friday, November 25, 2022
5 Ways to Avoid the “Slump” Season in Business
Let’s not blame “that time of the year” for not marketing properly and having no traffic in your shop. These days there are more than just a few automotive repair facilities claiming the slow-down in …
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