What happens when you have an intake dialogue with a customer, send the work order to the shop, they complete what was on the work order, you call the customer to say the car is …
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Are you going to be sobbing over your Thanksgiving turkey as you think about December? Many auto repair shop owners tell me that the holiday season, while busy for many retailers, is their slowest time …
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There’s a familiar story that is told of a new insurance agent named “Jack” who was struggling to make sales. He would contact ten leads and come away with ten rejections. He believed that business …
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The most common complaint I hear from auto repair shop owners is “I need more cars to hit my sales goal” – and most of the time that is not the problem. They have plenty …
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Imagine dining out at Ruth Chris Steakhouse. Your waiter comes out and takes the order for your family of four without writing anything down. It takes forty-five minutes for the food to arrive, and when …
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A few weeks ago I was working with my service advisor on overcoming price objections and dealing with price shoppers. One of the points I was making is that with most callers asking for a …
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So, there I was, managing a 3.5 million dollar shop in Largo, Maryland. For three months, I had a pressing need to hire another technician. While my colleagues and competitors complained about car count, I …
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“I’m thinking that one session of repair order audits will instantly solve my Average Repair Order problem!” “I’ve been in business for thirty years, but I’m certain that my upcoming thirty-minute coach call will forever …
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So, there I was. I had just arrived in Florida for a weekend getaway and checked into my hotel. The bad news was that it was getting late, and I was getting hungry. The good …
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How often do you look up your shop online? As a former shop owner, I rarely took the time to review how my shop appeared on the internet. When I first opened my doors, the …
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