In our industry, and life in general, there have been times when we couldn’t get the results we were looking for from our team. If we hit the goal we set out to, but only do so by the skin of our teeth, we can’t go about our next task the same way. There could…
Let’s rev up our engines and explore the game-changing switch to a four-day workweek as it relates to your shop. By now you may be thinking, “Sounds interesting Coach Twiggs, but how will my shop benefit from a 4-day work week?” Buckle up as we cruise through seven reasons why embracing a shorter workweek has…
As we discussed in Close the Back Door now, the back door refers to the people leaving us — both customers and employees. They leave for a variety of reasons, but a lot of those reasons are in your control to overcome. Just like customers, you spend a lot of time on job postings, recruitment,…
The default future is the place you end up when you decide not to make the necessary changes in a specific area. For instance, deciding not to invest in proactive recruiting efforts can cause you to end up working in the business instead of on your dreams. Let’s use shop owners Bill and Susan as…
One of the greatest skills for a leader to have is exceptional communication. The quality of the conversations and the frequency with which you have them will lead to a more engaged team that will deliver the performances you are looking for. There are four core conversations a leader must prepare to have consistently with…
What’s the future of the automotive service industry? Now is a great time to ponder this common question. Here’s a story of two CEOs from another industry: Reed and John. Reed was the founder of a small niche business that was losing money. John was the CEO of an established Fortune 500 organization. John was…
Are you frustrated by your recent recruitment results? Heather, the owner of a European imports shop, felt the same way. She posted technician ads that consistently generated responses from the most talented, qualified, and experienced forklift drivers in New Hampshire! She decided to shift her focus from hiring someone skilled in diagnostics to bringing in…
When you need a fresh perspective, look to your left and your right. Quite a few ATI members signup for our coaching program so they can be made aware of where their business stands and, more importantly, get a new perspective on how to run things. It’s understood that more heads in the game will…
“I don’t need to have meetings, because I talk to my people throughout the day.” If I had a dollar for every time I’ve heard this, I’d have about twenty-one dollars! But seriously, I’m amazed at the number of shop owners who resist the routine of regular meetings. As I reflect on the importance of…
“Meet The Fockers,” starring Ben Stiller and Dustin Hoffman, is one of my favorite comedies of all time. The most memorable scene in the movie was when Hoffman’s character “Bernie” bragged about his son Gaylord’s past accomplishments. Bernie was so proud that he created a special trophy case in his honor known as “The Wall…