Hiring / Employee Retention

Knowing which targets and goals you want to aim for and what results you want to achieve are a must in business and life. Think about targets in sports. In basketball, there’s a hoop; in golf, there’s a cup; in football, there’s an endzone; and in hockey, there’s the net. In these sports, there’s a…

Let’s talk about chickens and what they have to do with your auto repair shop. I know, it sounds like a stretch, but hang in there with me. I grew up in a rural area and my family raised chickens. I was always taught that chickens were dumb as rocks, had no social needs, and…

It’s the reality we don’t want to admit — there are no mechanics left. You’ve seen this in your own shop. In the past few years, the search to find good technicians has become harder and harder. The same job postings that got you plenty of applicants don’t work anymore. The job board websites are…

From the beginning of time to mid-2020, if we had an employee not performing their duties well either in productivity, sales stats, or basic work ethic, we as employers let our employees know where their shortcomings were and to either “shape up or ship out!” But now, things are different. In the current employee-driven labor…

COVID has reshaped the way we interact with one another to such a degree that new ways to interact have become key to our success in starting, keeping, building, and expanding relationships with your workforce. In this challenging environment, it has become very hard to find the associates you are looking for to complete your…

When communicating with your team, how a leader conveys intent matters! Communication is one of a leaders’ best skills to master when guiding a team toward success. It is a tool a leader uses every day when setting goals and expectations, coaching up performance, recognizing others, promoting change and progress, building relationships and teamwork, and…

Confidence. It comes from knowing our subject, not faltering in our ideologies, and standing our ground when confronted with a situation that questions our values. It seems like such a simple trait to have when it involves what is at stake—a successful business. But in an environment where we’re trying to maintain being profitable, which…

Successful coaching is about inspiring associates to do more than they, at first, believe they can do. Finding out all you can about your associates and aligning with your associates, so they feel you are on their side, will produce powerful results. Discovering and working on associates’ belief systems by being an active listener is…