Are you spending all your time working in your shop? If so, you may want to reconsider. We look into why you should be working ON your shop and some actionable steps you can take.
Learn how to hire and train a second in command while avoiding many of the most common (and costly) mistakes.
Ever wondered why some customers seem to jump at a deal while others take more convincing than a cat in a bathtub? Well, it might all boil down to something called “buying personalities.” Yep, you heard it right! These personalities can be game-changers in the world of sales. Let’s break it down into bite-sized pieces,…
Are you a service manager who dreams of taking the wheel and becoming the proud owner of your own shop? While the journey may seem daunting, there are some surprising secrets that can make this transition smoother than you might expect. First, let’s explore why managers might want to shift to becoming an owner. Ownership…
Where are you on your journey toward success with 2023’s budget? Have you done the work to put an action plan in place for the remainder of the year? Now is a great time to audit where you are against your budget, goals, and objectives. Performing a mid-year review as an auto repair shop owner is…
It is that time of year to get all your ducks in a row — spend time thinking about what you want to accomplish for the year, make the selections, and put them down on paper as smart goals (specific, measurable, attainable, relevant, timebound). It is so important to set your sights on exactly what dreams…
Happy New Year! Cleaning and organizing files can be a fun task for the new year. I collected so much during my journey throughout the past 52 weeks of 2022. What a joy it is when I come across inspirational material that I may have forgotten about. I wanted to share a poem with you…
The default future is the place you end up when you decide not to make the necessary changes in a specific area. For instance, deciding not to invest in proactive recruiting efforts can cause you to end up working in the business instead of on your dreams. Let’s use shop owners Bill and Susan as…
One of the greatest skills for a leader to have is exceptional communication. The quality of the conversations and the frequency with which you have them will lead to a more engaged team that will deliver the performances you are looking for. There are four core conversations a leader must prepare to have consistently with…
What’s the future of the automotive service industry? Now is a great time to ponder this common question. Here’s a story of two CEOs from another industry: Reed and John. Reed was the founder of a small niche business that was losing money. John was the CEO of an established Fortune 500 organization. John was…