Everyone looks for a magic solution to take their business to the heights they desire. A magic pill that will make everything run smoothly, providing the results with high profits that you, the owner, have dreamed about having from owning your own business. Wouldn’t that be wonderful — lead me to the pill dispensary right…
Since the beginning of time, there have been salespeople. That’s right, whether exchanging stones of different sizes, trading pelts for goods, or using currency like we do today, there were and always will be salespeople. There are good and bad examples we can reminisce about relating to personal experiences we had or characters in movies…
‘Isms come in many forms: racism, ageism, sexism — all communicating bias or discrimination to the group of people each ‘ism targets. I am sharing an example of racism and discrimination I witnessed. Situation Observed A manager huffed and puffed upon hearing the name of a customer while an associate was confirming a reservation over…
Being an ATI coach, I hear this phrase a lot from my shop owners: “I just don’t have time.” It stems from trying to maintain an ownership/life balance combined with issues that haven’t been 100% resolved. With the “Great Staffing Shortage of 2021,” the desperation is compounded with the inability to fill position vacancies that…
COVID has reshaped the way we interact with one another to such a degree that new ways to interact have become key to our success in starting, keeping, building, and expanding relationships with your workforce. In this challenging environment, it has become very hard to find the associates you are looking for to complete your…
“Hey, can you change the channel?” Some of us have asked this question at one point in time or another or may have been the one who was asked. In either circumstance, we’re well versed in the wonderful feeling or plight of holding or not holding the remote control. One person in this scenario possesses the…
Day in and day out we all have goals and objectives to meet in our professional lives. Mornings can begin with feeling miserable going to work and dread that stays with you the entire day. Or mornings can be the opposite: starting with anticipation and desire to attack the challenges of the workday with gusto—a…
If your reaction to this question is, “Of course, I’m striving to be the best,” let’s do a quick reality check to see if this is true. As a result of Covid-19 last year, a lot of us were scrambling to invent new marketing processes to keep cars coming in, to make sure we were…
Imagine for a moment that you’re a NASA astronaut. Just being selected makes you a success, considering they only pick one person for every six hundred applications received. The years of study, service, and sacrifice have finally paid off, and now it’s time for your mission. You strap into your seat, adjust your gauges, and…
When communicating with your team, how a leader conveys intent matters! Communication is one of a leaders’ best skills to master when guiding a team toward success. It is a tool a leader uses every day when setting goals and expectations, coaching up performance, recognizing others, promoting change and progress, building relationships and teamwork, and…