Confidence. It comes from knowing our subject, not faltering in our ideologies, and standing our ground when confronted with a situation that questions our values. It seems like such a simple trait to have when it involves what is at stake—a successful business. But in an environment where we’re trying to maintain being profitable, which…
Learn how Creating Attachment will set you apart from your competition! Be the premier place to work and be the uncopyable provider of services in your market. It is hard to be consistent with your marketing message, isn’t it? There is so much to remember with marketing your business. How to get it all done…
Hard work doesn’t pay off. I know shop owners who work around the clock but still have low car count. They arrive early, stay late, but have a low retention rate. They work hard to fill their racks, but their customers don’t come back. These examples lead me to believe that hard work doesn’t pay off. Now,…
Successful coaching is about inspiring associates to do more than they, at first, believe they can do. Finding out all you can about your associates and aligning with your associates, so they feel you are on their side, will produce powerful results. Discovering and working on associates’ belief systems by being an active listener is…
Change is a constant in our lives. All around us, technologies, processes, people, ideas, and practices often change, affecting the way we perform both in our lives and our businesses. Leaders need tools to implement changes more smoothly and effectively and to have those changes be accepted and implemented by their teams. Leaders need to…
Are you interested in using the smart formula to create North Star budget goals for your business and associates? Well, sit back and take a moment to read about the smart formula for goal achievement. If you don’t know the direction you’re going, you will never get to where you want to be. Directionless is…
We all can choose our path in life and at work. We first must know how we want to represent ourselves in this world and at our workplace. Knowing who you are, what your values are, and how you are seen as a person through your own eyes and others’ eyes becomes your compass —…
Jimmy Johnson was the head football coach of the Dallas Cowboys from 1989 through 1994. He had a reputation for being a no-nonsense disciplinarian who was tough on his players. Falling asleep during one of his meetings was considered a “career-limiting move.” Everyone knew this. Everyone, except for a backup linebacker named John Roper. During a…
“So, you expect all of us here today, to be able to charge these unrealistic prices?” This question was posed to the ATI instructor by “John” while he was in an ATI service advisors class. John is a service manager who has been writing service for over twenty years. He has been there, done that,…
The countdown is on to a new year. If 2020 left your shop feeling like you’ve been in a boxing match most of the year, you are not alone. Auto repair shop owners across the United States and Canada faced challenges none of us expected. The good news is, if you made it to December,…