In chapter two of their book Extreme Ownership, former Navy Seals Jocko Willink and Leif Babin wrote about their experience initiating Navy Seal officer candidates. The final week of testing was referred to as “hell week.” They observed an interesting trend during one of the hell week sessions. As part of their initiation, the candidates…
John Wooden was the legendary coach of the UCLA Bruins. His basketball teams won 88 games in a row and 10 national championships! Bill Walton was the best player on the team and one of the best in the country. Wooden had a rule in place where he didn’t allow his players to grow a…
If you Googled the phrase, “To throw under the bus,” an image of my six-year-old son Eric would appear! He’s infamous in the Twiggs household for throwing his older sister Erin under the bus! If I ask, “Eric, why haven’t you gone to sleep yet?” His reply, “Its Erin’s fault, she keeps talking to me!” “Eric,…
“I’m thinking that one session of repair order audits will instantly solve my Average Repair Order problem!” “I’ve been in business for thirty years, but I’m certain that my upcoming thirty-minute coach call will forever fix my business!” “Follow up calls don’t work! I made one yesterday and my car count has not improved!” Can…
What is really stopping you? As I reflect on this question, I’m reminded of a story that was written in the book Go For No, by Richard Fenton. Fenton tells the story of a Chicago Insurance Company struggling to sell policies. The typical agent was only selling two policies per month and the executive board…
The NCAA College Basketball tournament is known as “March Madness.” In this win or go home playoff, the dream of every player is to win the national championship game. Young “ballers” grow up watching the tournament with the dream of hitting the game-winning shot that propels their team to victory. Coaches dream of being carried off the…
I’m always amazed at how two shop owners can look at the same opportunity, but see something different. This reminds me of a movie I recently watched titled The Founder, starring Michael Keaton, which tells the story of how Ray Kroc started the McDonald’s franchise. Early in the film, The McDonald’s brothers are visited by Kroc,…
What if my health fails? What if the economy gets worse? What if this pandemic lasts longer than they say it will? Have you been asking these questions? As I ponder these inquiries, I’m reminded of a recent study known as The Legacy Project, conducted by Dr. Karl Pillemer at Cornell University. He surveyed over…
Feeling like the world has gone a little crazy? As an automotive repair shop owner, your #1 priority is keeping your team safe and busy. Your #2 priority is reassuring your customers that you are here to serve them. How you fulfill both of these is going to help determine whether you thrive in the…
I have an embarrassing confession to make. It all started after reading a Mayo Clinic study which concluded that sitting is the new smoking. I was motivated to get moving, so I set a goal to get in 10,000 steps per day. I purchased a fitness watch to help me track this meaningful milestone. Late…