Why do your people fail to execute? Well, failure could be too strong a word, but I would venture to say every shop owner or manager can relate to the frustrations with an employee or a group of employees that struggle to consistently achieve and perform to the level that is needed and expected. When we think about poor performance in our organizations, I’d argue that inconsistency, lackluster results, and poor accountability is less about lazy employees, broken processes, or poor execution and more about a lack of clear-cut goals, poor communication, and unfocused leadership.
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