Be honest, when you hear the word accountability, what is the first word that comes to mind? I’m guessing it could be any number of expletives, and it most certainly evokes some level of angst if not outright frustration or fear. Whether on the “holding” side of accountability or “being” side of accountability, no word is more over-used and misapplied in business or life than accountability. Let’s face it, accountability has become a dirty word. Managers, leaders, and employees alike fear it, and almost all associate accountability with discipline and punishment, but it really shouldn’t be.
Read the complete article at Ratchet + Wrench