The days of having a customer drop off the vehicle for as long as you needed and saying, “Go ahead and fix everything” are now starting to change. Inflation has hit our economy, and families are spending an additional $600 a month on the same items to run their households as they were last year. So now the approval calls are starting to sound a little different. Sales growth is slowing, and most service desk employees are out of shape when it comes to overcoming objections.
Read the complete article at Motor Age