Automotive Training Institute (ATI), a leading automotive business coaching and training company for shop owners, announced that EasyPay Finance, a company that provides finance options for retailers and auto repair shop customers, will join its list of preferred national suppliers. The list which includes resources for marketing, printing, healthcare, and now lending, is shared with shop…
Have you ever thought about the possibility that many things you do every day are because of a misguided or unexamined belief? I heard longtime ATI Coach and 20 Group Facilitator, Rick Johnson, tell a story how this can happen to the best of us. Let me repeat a story that has been told many…
Do you remember the movie “The Sixth Sense”? In that movie, there is one of the most famous lines from a movie of all time as far as I am concerned. It is this: “I see dead people.” Remember that line? The little boy is in bed and says something like this to his father…
As 2018 comes to a close, I encourage you to take inventory. You are probably thinking about your parts inventory. Yes, it is very important to count all your parts and fluids and nuts and bolts for accounting and tax purposes. It is also important to take inventory of all your equipment. It should be…
Constantly evaluate and reevaluate every aspect of your job. Don’t be satisfied with the status quo. To improve and consistently develop, think about things throughout the day that you can do out of routine. Stop making excuses – instead, face your tasks head on. Don’t be afraid to ask for help if there is something…
Automotive Training Institute (ATI), the leading consulting company serving automotive repair businesses, has recently announced that its entire staff of thirty-one coaches is now certified by the Center for Executive Coaching (CEC). The training is an ongoing process, starting with three months of home study and three days of onsite instruction at ATI’s headquarters with Andrew…
What is a great service advisor worth? Before we can put a value on this we need to define what a good or great service advisor is. Why? Because I promise you, there are far more mediocre and even bad service advisors out there than good or great. How can this be? Because hiring and…
Chances are, your current insurance policy isn’t properly covering your major exposures leaving you vulnerable to potential claims to pay out of pocket. Why? Because sufficient business insurance for the unique risks of Auto Service and Body Shops is often not offered by insurance companies or it is too expensive. Through our new preferred supplier,…
Since I have been involved in many quality systems over the years, organizing a business so that you can drive the maximum production potential has always been a top interest of mine. About 15 years ago give or take, the new buzz words were Lean Production Systems. The Japanese, always trying to improve their processes,…
Be willing to do whatever it takes to accomplish the job — plus a little bit more. Whether it’s starting early, staying late, or doing something that’s not in your job description, it’s the extra mile that separates the average person from the superstar. Be a superstar. Going the extra mile is truly what wows…