Rob’e Mans Automotive Service, in Homewood, Ala., has been named one of the Automotive Training Institute’s “Top Shops” every year since 2011, taking home the overall honor in 2016. Owner Eddie Cleveland is quick to shift the credit to his staff, and says that—while this may sound cliché—the shop has been so successful because the…
Staff must not only know their duties but in which order they should be tackled. To ensure your employees know their tasks and prioritize them properly, you must rely on standard operating procedures (SOPs) to create them. Once you communicate what an employee’s expected duties are, you’ve completed step one of creating an accountable employee. I…
In the spring of 2012, Michelle Long, co-owner of Long’s Car Care Center in Woodinville, Wash, saw an email from her Automotive Training Institute (ATI) coach that changed everything. It was about an all-women 20 Group dubbed The Leading Ladies. Read the complete article at Ratchet + Wrench