It’s important to create and maintain a positive work environment for the well-being of employees, productivity, and business success. However, this doesn’t happen naturally, and there are hazards associated with not creating one, such as high employee turnover, low morale, and a negative reputation. Turning your workplace into something positive has numerous advantages both for…
You need different check engine diagnostic levels because not all check engine lights are created equal. Most shop owners and techs already know this, yet some businesses still insist on charging one price. It might make sense if check engines were all created equal to begin with, but that’s not the case. Read the complete…
Many shop owners have had to deal with a competitor who thinks they can make up a lower labor rate with increased volume of customers. But it’s a wrong way to think. “Guess what? That only works selling canned goods. That does not work when you have time and materials, that you need to hold…
You’re probably familiar with the 80/20 rule: what someone accomplishes in three hours of his or her day will net him or her 80 percent of what they get done in a day. Is this true for your employees as well? Read the complete article at Motor Age
Some small businesses have survived on a checkbook operational analysis basis. But for a complete understanding of your business for long-term growth or sustainability, we must monitor and track key performance indicators (KPIs). Read the complete article at ABRN
If your shop does not sell tires, then ask yourself, “why not?” Tires are not emphasized enough in most auto repair shops. Often, technicians overlook them on inspections, as well as sales advisors on your counter. Industry standard says that 25 percent of all the tires that come into your shop need to be replaced. Are you…
A common scenario for shops: The service advisor breaks down the cost of the job to the customer. The customer is incredulous at the price of the part, having made online price comparisons, and claims they can get it from another retailer for much less. This is where the old ‘bring your own steak to the…
In today’s world, finding good people is getting harder and harder. As an owner, you need to find your employee’s motivation and utilize that knowledge to get them to produce more for both you and them. If you have employees that are not producing the way you want, you need to determine why. Typically, there…
There’s no denying the value in being guided by someone who’s built the kind of shop your strive to create, learned lessons through experience, and can offer advice that saves time and makes a shop more money. ”In this day and age, business and life have become so difficult that shop owners could benefit from someone…
Most independent automotive shops have about 15-20 per cent of “fluff” in their expenses — money that is not going to the shop’s bottom line, according to Bryan Stasch, VP of product and content development at the Automotive Training Institute. During his session, Finding Money by Understanding your Financial Numbers at NAPA Expo 2022, he…