In today’s fast-paced and chaotic world, we seem to forever be chasing the elusive “balance” between the demands of our work and the leisure and/or family lives we crave. The Cambridge dictionary defines work-life balance as, “the state of equilibrium where a person equally prioritizes the demands of one’s career and the demands of one’s…
A common question I receive when talking to my members is why their average repair order is so small. Of course, there are many answers to this question. Understanding how to find the average repair order cost is one step in the right direction. But just like with any business, one of the most important…
Inevitably, leaders will find themselves in a feedback session with poor-performing or struggling employees. These employees typically seem unable to deliver a consistently positive and productive result. Maintaining a positive frame in these often-challenging discussions can feel difficult, and even counterproductive based on the level of correction or improvement needed and the attitude of the…
When a customer is leaving your shop, ATI’s Bryan Stasch recommended booking the customer’s next oil change or other maintenance services on the spot. Give them an appointment card. Ask them what their preferred method of contact is so that you can remind them a week ahead of time. He was speaking to shop owners…
Bryan Stasch, vice president of product and content development at ATI, was talking about ways to differentiate yourself from the competition. One thing he likes to do is offer a massive warranty period. “I’m a believer in the five-year warranty, unlimited mileage,” he said during his presentation Master the Chaos — Art and Science of a…
Time-cleaning is the way to produce results! It involves thinking creatively and being honest about what you want to accomplish by being time-focused. No more linear thinking or drawing lines through your daily task list. Instead, choose the right combination of tasks to reach your goals and dreams. So, instead of spending your time on…
Productivity is how much a technician gets done. Efficiency is measured per job and how well and how fast they do the job. ATI’s Bryan Stasch doesn’t like to measure productivity by the day because jobs can roll over, so he prefers to measure by the week, month and year. At the Midwest Auto Care…
Why do your people fail to execute? Well, failure could be too strong a word, but I would venture to say every shop owner or manager can relate to the frustrations with an employee or a group of employees that struggle to consistently achieve and perform to the level that is needed and expected. When…
ATI SuperConference 2022 attendees collectively raised $57,000 for the Santa Monica, CA-based mikeroweworks Foundation. Over the past two SuperConferences, ATI members have generously donated a grand total of $117,000 to the organization. The mikeroweworks Foundation helps contribute millions of dollars in scholarships to qualified recipients pursuing a career in the skilled trades, including the automotive…
Every morning, shop owners should be making sure they have all the supplies they need, ATI’s Bryan Stasch said during his presentation Master the Chaos — Art and Science of a Successful Service Advisor at the Midwest Auto Care Alliance’s Vision Hi-Tech Training & Expo in March in Kansas City. Everything a tech needs should…