Can owners buy freedom? The short answer is no, they have to grow it with their people. Are you grooming specific employees in managerial roles or do you keep them on a title and assume they can go on autopilot. George joins Carm to talk about the three different managers you need in your business…
It’s important to have a healthy balance between your professional life and personal life. One area should never overpower the other but rather exist in harmony. Unfortunately, this is not the case for many shop owners, and finding the right balance is the most difficult of challenges. Read the complete article at Motor Age
Have you ever considered yourself the CEO of your business? If you own it, you should. If your role is the CEO, then you’ve taken the important step to remove yourself from the base and lead your business. You should have joined a networking group, hired a business coach, attended training, and continued to oversee…
As we continue to move beyond the pandemic to what some would call the “new normal,” I’m sure there are certain practices you can’t wait to get rid of and eye-opening opportunities you prefer to keep. It got me thinking about shop owners and what areas of businesses had to be adapted or strengthened to…
If your shop does not sell tires, then ask yourself, “why not?” There are so many benefits to having tire sales as a profit center in your business. Industry-standard says that 25% of all the tires that come into your shop need to be replaced. Think about how many cars your business handles in a week…
Succession planning. We can’t talk enough about it and have thousands of shop owners who can benefit from this wisdom. The average shop owner doesn’t think about preparing for his or her exit until they’re ready to exit and then often it’s too late to prepare the business for a successful sale that may garner…
Taking the time to source the right person for the job is the most important step in hiring. If you haven’t built a bench of contacts and resources you can lean on when you lose an employee, you resort to hiring when desperate. But, unfortunately, that’s not a good position to be in. You can avoid this situation through careful planning and preparation….
Positive change in top-line sales often requires a positive change in thinking. But unfortunately, there are times when people accept defeat and mistake negative feelings for fact, such as it feels like there’s a slowdown in cars coming in the door; the phones feel like they’re not ringing as much as they used to; and the invoice stack feels lighter at the end of the day…
Change is constant in business. To be successful in today’s market, you must be willing to try to understand it and embrace it. Whether voluntary or involuntary, it can affect every aspect of your shop, including your employees, customers, and even sales. For many, it can bring about feelings of fear and uncertainty. That is…
Everyone strives to implement good customer service, but what about creating an exceptional customer experience? Being friendly and helpful to customers while repairing their vehicles correctly is plain old expected today. In a restaurant or hotel, or anyplace for that matter, what is going to push you to remember the experience? Have you asked your…