Have you ever considered yourself the CEO of your business? If you own it, you should. If your role is the CEO, then you’ve taken the important step to remove yourself from the base and …
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The Pandemic’s Impact on Business Practices
As we continue to move beyond the pandemic to what some would call the “new normal,” I’m sure there are certain practices you can’t wait to get rid of and eye-opening opportunities you prefer to …
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Why You Should Be in the Tire Business
If your shop does not sell tires, then ask yourself, “why not?” There are so many benefits to having tire sales as a profit center in your business. Industry-standard says that 25% of all the tires …
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Succession Planning Blueprint
Succession planning. We can’t talk enough about it and have thousands of shop owners who can benefit from this wisdom. The average shop owner doesn’t think about preparing for his or her exit until they’re …
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From the Right Person to the Right Fit
Taking the time to source the right person for the job is the most important step in hiring. If you haven’t built a bench of contacts and resources you can lean on when you lose an employee, you resort …
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Increase ARO, Sales by Improving Courtesy Checks
Positive change in top-line sales often requires a positive change in thinking. But unfortunately, there are times when people accept defeat and mistake negative feelings for fact, such as it feels like there’s a slowdown in cars coming in the …
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How to Prepare Your Shop for Change
Change is constant in business. To be successful in today’s market, you must be willing to try to understand it and embrace it. Whether voluntary or involuntary, it can affect every aspect of your shop, …
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Make Price Irrelevant
Everyone strives to implement good customer service, but what about creating an exceptional customer experience? Being friendly and helpful to customers while repairing their vehicles correctly is plain old expected today. In a restaurant or …
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Why Employees Leave Managers, Not Shops
As a leader, you should know your team’s satisfaction level in their personal lives, because we all know those shortcomings can sometimes spill into our professional lives. If your environment is a punch-in, punch-out kind …
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The CEO Commitment
As a business owner, are you consciously working toward breaking out of your own glass ceiling? How do you get to the next level mindset—a CEO mindset? In this episode, ATI’s Mike Bennett discusses a unique …
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