Are you the shop owner trying to be the back-up technician, assistant service advisor, parts runner, shuttle driver and janitor? The hard truth is that is those roles are not yours to fill. You may think you are saving money by trying to do it all — but the things you’re not doing are the ones that give you the greatest return on the investment of your time. Your focus should be on the duties only the shop owner can perform. And when you don’t get those done, it costs you a lot of money.
Read the complete article at Motor Age