As a repair shop owner, mental toughness is not just a desirable trait; it’s a necessity for navigating the challenges and demands of the business. Operating a repair shop requires the ability to withstand pressure, make tough decisions, and persist through setbacks. From managing employees and dealing with customer complaints to handling financial uncertainties, there…
Ever wondered why some customers seem to jump at a deal while others take more convincing than a cat in a bathtub? Well, it might all boil down to something called “buying personalities.” Yep, you heard it right! These personalities can be game-changers in the world of sales. Let’s break it down into bite-sized pieces,…
Have you ever felt like a pinball in a machine, constantly bouncing off distractions and obstacles as you aim for your goals? Managing your focus can be a real challenge, but with the right strategies, you can recover from those “bumpers” and stay on target. In this blog, we’ll explore ways to keep your focus…
Are you a service manager who dreams of taking the wheel and becoming the proud owner of your own shop? While the journey may seem daunting, there are some surprising secrets that can make this transition smoother than you might expect. First, let’s explore why managers might want to shift to becoming an owner. Ownership…
It is that time of year to get all your ducks in a row — spend time thinking about what you want to accomplish for the year, make the selections, and put them down on paper as smart goals (specific, measurable, attainable, relevant, timebound). It is so important to set your sights on exactly what dreams…
Happy New Year! Cleaning and organizing files can be a fun task for the new year. I collected so much during my journey throughout the past 52 weeks of 2022. What a joy it is when I come across inspirational material that I may have forgotten about. I wanted to share a poem with you…
Do you have a big, hairy, audacious goal for your business and life? If you do, great! If not, then we highly recommend you start asking yourself these key questions. In the book Taking People with You, David Novak asks three deliberate questions which he ultimately describes as “the only way to make big things…
The demands of the automotive repair industry have been difficult for as long as I can remember. Put profitability, marketing, and customer experience aside, and you’re left with the core of our business — automotive repair. Any technician can tell you that the premature assumption of a repair being easy-to-do, can quickly ruin your day…
As an auto repair shop owner looking for help in keeping your shop successful, you may be wondering what a company like ATI does for its clients and why you should consider working with a Shop Management Training company. Today I will share what these companies do and how to evaluate which one is right…
In a book by James C. Collins called Good to Great, Collins discusses the concept of The Stockdale Paradox, which is based on the experience of James Stockdale, a high-ranking naval officer who was held captive as a prisoner of war for seven years during the Vietnam war. He was tortured repeatedly and had no rational reason…