Find out how your auto repair shop can profit from severe weather conditions and be a resource to the community.
Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.
How to Build a Loyal Customer Base
Discover how to deliver exceptional service and customer loyalty tactics that you can use to boost your shop’s revenue and profit.
5 Areas Collision Shops Should Be Getting Paid Instead of Pushback
Many collision shop owners see insurance negotiations as a necessary cost of doing business—but not every estimate has to be a battle!
Strategies to Hire & Train High-Performance Teams
Hiring a reliable and skilled auto tech was challenging before the pandemic and has only become more complicated. We look at some concrete strategies you can use to draw in top talent.
How to Hire & Train a Second in Command for Your Auto Repair Shop
Learn how to hire and train a second in command while avoiding many of the most common (and costly) mistakes.
The Power of Transparency in Your Auto Repair Shop
In our industry, and life in general, there have been times when we couldn’t get the results we were looking for from our team. If we hit the goal we set out to, but only …
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How to Negotiate with Insurance Companies
Do you dread negotiating with insurance companies? We look at how you can build a working relationship that doesn’t kill your profitability.
3 Tips for Developing Mental Toughness as a Repair Shop Owner
As a repair shop owner, mental toughness is not just a desirable trait; it’s a necessity for navigating the challenges and demands of the business. Operating a repair shop requires the ability to withstand pressure, …
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7 Benefits of a 4-Day Workweek at Your Auto Repair Shop
Let’s rev up our engines and explore the game-changing switch to a four-day workweek as it relates to your shop. By now you may be thinking, “Sounds interesting Coach Twiggs, but how will my shop …
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Unveiling the Secrets of Buying Personalities: Why it Matters and How to Ace it!
Ever wondered why some customers seem to jump at a deal while others take more convincing than a cat in a bathtub? Well, it might all boil down to something called “buying personalities.” Yep, you …
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